Lansing Restoration Company

Emergency Frequently Asked Questions

In general, AFTER any insurance loss, the following actions should be taken:

What should I do after a loss?

  • Contact insurance agent immediately understand what you're entitled to
  • Document the source/date/time and save remnants
  • Contact McCardel Restoration to schedule a walk through and mitigate loss to prevent secondary damage
  • Close doors to affected area
  • Request rush items to be cleaned
  • Open Windows (weather permitting)
  • Remove Pets
  • Limit movement in the property as it helps soot and mold to spread
  • Change furnace filters and turn off heating/cooling
  • Stay out of room if ceiling is sagging
  • If possible, remove water by mopping/blotting
  • Eliminate source if possible
  • Watch out for detached/split/cracked branches inside or out
  • Talk to physician about a post-exposure medical evaluation

What should I NOT do after a loss?

  • Enter the house until it has been inspected and given the "ok" to reenter
  • Cross contaminate
  • Use appliances
  • Use at-home carpet/upholstery cleaners
  • Throw away any damaged goods until inventory is taken
  • Take damaged linens/clothes to a dry cleaner
  • Consume anything exposed to heat/smoke/soot, it may be contaminated
  • Use personal hygiene items left in effected area
  • Use household vacuum to remove water
  • Use any electrical appliances while standing in saturated area or go into a room with standing water while electricity is still on
  • Do not try and kill mold – dead spores are dangerous too
  • Do not wait to take care of any loss

What can I do to help prevent a fire?

  • Plan your escape route. Remember Get out, stay out and call the fire department out!
  • If you have a grease fire, do not throw water on it
  • Do not overuse extension cords/power-strips, overloaded circuits, overloaded appliances
  • Empty your dryer lint after each use
  • Ensure appliances are properly installed and wired by a professional
  • Do not leave candles unattended or burn too close to flammable objects
  • Be mindful while smoking
  • Keep lighters and matches out of reach of children
  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas
  • Test smoke detectors monthly. If they’re not working, change the batteries